Passion to Profit

Hospitality in the COVID Era w/ Caroline & Matthew of Grand Traverse Resort & Spa

November 24, 2020

Recorded on-location at the Grand Traverse Resort & Spa in Northern Michigan, Liz & Vince sat down with Caroline Rizzo, Public Relations Manager, and Matthew Bryant, General Manager to discuss the unique challenges facing the hospitality industry during a pandemic.  Offering a unique perspective, Caroline and Matthew walk us through the last 9 months of leading a team and maintaining a successful business during unprecedented times. Fortunately, difficulty often lends way to opportunity, and the world-class Grand Traverse Resort & Spa has found a myriad of ways to adapt and thrive, all while ensuring true safety to their guests and their 500+ employees. 

This episode is brought to you by Grand Traverse Resort & Spa

What you can expect to learn in today’s episode: 

  • Repurposing your staff members according to business needs
  • How to cut costs without killing your culture
  • Taking care of your associates and how it can yield results down the road
  • How getting your hands dirty as a manager fosters a true team atmosphere
  • Installing new safety protocols with a reduced staff

Learn More about Grand Traverse Resort & Spa, including these pages highlighting their safety practices:  Announcements  |  Safe Meetings 

Grand Traverse Resort & Spa on Twitter, IG, Facebook, and YouTube

Connect with Irie Lemon on Instagram  

Connect with Liz of The Lemon Bowl on Instagram  

Connect with Vince of Irie Kitchen on Instagram 

If you have any topic ideas for the future, let us know on Instagram or the comment section on YouTube! Enjoyed this episode? Leave a review and send it to your best friend. Stay tuned for weekly episodes filled with practical tips, amazing conversations and incredible guests!

Produced by Attic Audio Productions, LLC

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